The summary
Your years, your industry, and the two projects you would talk about first. A business analyst is hired for judgement, so the summary should show one result with a figure next to it.
- Open with years of experience and the industries you have worked in.
- Name the biggest project and what it changed, with a number.
- Mention who you work between — engineers, operations, leadership.
- Industry certifications (CBAP, PMI-PBA) belong in their own section, not the summary.
Works
Business analyst with 5 years in banking and insurance operations. Led requirements for a ₹4 crore CRM replacement that lifted renewal rates by 9 points, and mapped the claims process that was cut from 11 days to 4.
Does not
Business analyst looking for opportunities. Good communication skills and experience with various projects. Team player who is eager to learn.
Experience bullets
Lead with the analysis verb — led, mapped, wrote, ran — then the scale, then the outcome. Collaboration shows in who you worked with, not in the word "collaborated".
Works
Mapped the motor-claims process end to end and removed 6 hand-offs, cutting settlement time from 11 days to 4
Works
Ran a gap analysis of the agency portal that found ₹1.8 crore a year in avoidable manual work
Works
Wrote user stories and acceptance criteria for 2 scrum teams, with a defect-escape rate under 3% across 14 releases
Does not
Responsible for analysing business requirements and working with team members to deliver projects.
Skills worth listing
Balance the analysis craft, the ways of working, and the tools. Match the job description's words where they are true of you.
- Analysis
- Requirements gatheringProcess mappingGap analysisUser storiesData analysis (SQL)UAT
- Ways of working
- Agile and ScrumStakeholder managementWorkshop facilitationChange management
- Tools
- JIRAConfluencePower BIFigmaVisioExcel
Format
- Reverse chronological; one page under five years, two at most after.
- Clear standard headings and one consistent date format.
- Certifications in their own section with the issuing body.
- Submit as PDF so the layout survives.